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Conflict Resolution


How to Deal with Difficult Customers - 10 Simple Strategies for Selling to the Stubborn, Obnoxious and Belligerent
SKU: SKU3119 - 00
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With  How to Deal with Difficult Customers , you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer.

Price: $42.92
Retiring the Generation Gap - How Employees Young and Old Can Find Common Ground
SKU: SKU3121 - 00
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Written in a highly accessible (and often witty) style, this groundbreaking book addresses a number of generational issues.

Price: $81.27
Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace
SKU: SKU3164 - 00
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Taming the Abrasive Manager is an ideal resource for managers, human resource professionals, coaches, and anyone who works for or with an abrasive boss.

Price: $74.37
The Respectful Workplace Game (Class Set)
SKU: SKU16721672 - 33
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The overall objective of the game is to promote a respectful workplace and positive relationships by reducing current harassment and prevent future harassment.

Price: $371.12