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FAQs

Frequently Asked Questions


Shipping is free for Australian orders over $250.

Shipping charges are calculated at checkout: click shipping add info, type in address, select estimate shipping.

Coming soon! *Look out for our 'free delivery' logo to get free shipping on certain products*

We are changing our pricing model to make it fairer and more transparent. From July 1st, 2021, GST and shipping will be added to the price total at checkout so you will see the exact breakdown of costing. From this date we are also offering free shipping for all orders within Australia over $250.

We accept American Express, DISCOVER, MasterCard, PayPal, VISA, VISA Checkout. For plan managed NDIS or Purchase Orders, payments are not required upfront and you will hear from us within 24 hours of your order being submitted.

You should expect to hear from us within 24 hours with a tax invoice for your order and information on when your order is likely to be dispatched.

You can check the status of your order through your Brainary account. Alternatively, you can contact us on (03) 5229 2260 or info@thebrainary.com

This means that we are working hard to pick and pack your order. Sometimes it may be necessary to order in resources from our overseas providers. Rest assured we work hard behind the scenes to get your orders out to you as soon as possible.

Yes you will! As soon as your order is on its way to you, we will email you the tracking information so you can track the progress of your order.

Our ABN number is 30 5398 901 35