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FAQs

What to expect when you order with us! 

How much is shipping?

Shipping is free for Australian orders over $250
Shipping charges calculated at checkout: click shipping add info, type in address, select estimate shipping
 
Coming soon! *Look out for our 'free delivery' logo to get free shipping on certain products*
 
Important Announcement - Free Shipping ends June 30th, 2021

We are changing our pricing model to make it fairer and more transparent. From July 1st, 2021, GST and shipping will be added to the price total at checkout so you will see the exact breakdown of costing. From this date we are also offering free shipping for all orders within Australia over $250.

What payment methods do you have?

We accept American Express, DISCOVER, MasterCard, PayPal, VISA, VISA Checkout. For plan managed NDIS or Purchase Orders, payments are not required upfront and you will hear from us within 24 hours of your order being submitted

I've placed an order...now what??

You should expect to hear from us within 24 hours with a tax invoice for your order and information on when your order is likely to be dispatched

How do I check the status of my order? 

You can check the status of your order through your Brainary account. Alternatively, you can contact us on (03) 5229 2260 or info@thebrainary.com 

My order status says 'awaiting fulfilment'-what does this mean? 

This means that we are working hard to pick and pack your order. Sometimes it may be necessary to order in resources from our overseas providers. Rest assured we work hard behind the scenes to get your orders out to you as soon as possible   

Will I receive tracking information for my order? 

Yes you will! As soon as your order is on its way to you, we will email you the tracking information so you can track the progress of your order  

What is The Brainary's ABN?

Our ABN number is 30 5398 901 35

 

If there is anything else you would like to know please ask us on (03) 5229 2260 or info@thebrainary.com