Notwithstanding your statutory legal rights, we will gladly accept products and resources purchased from us for return within 7 days if you can demonstrate that any particular product or resource purchased from us does not match its learning outcomes and or promotional material. In such cases we will supply you with a full refund minus a nominal admin charge ($10) for postage and handling provided the products and resources are returned to us in merchandisable condition. For International customers the refund will be credited to your credit card. For Australian customers the refund will be forwarded to you by cheque or directly credited to your nominated bank account.
Please notify The Brainary with any item returns. It must be clearly labelled, include a copy of your invoice and packed so that it arrives in good order and condition. Our delivery address is PO Box 1318 Geelong 3220 Victoria Australia. Please include your name, telephone number and address on a note with the item(s) you are returning.